A leading B2C e-commerce company modernises supplier risk compliance with Vendor Management Hub
A leading B2C e-commerce company replaced a decommissioned legacy tool and modernised supplier risk compliance end-to-end with VMH—automating assessments, improving data quality, and strengthening governance.
With a legacy, largely manual tool being decommissioned, a leading B2C e-commerce company needed a more robust approach to supplier risk compliance—without disrupting business operations.
“VMH combines a strong, intuitive product with a team who understand the realities of operational risk and compliance. It is cost-effective to implement, delivers measurable efficiency quickly, and provides a scalable foundation for ongoing risk management.”
The story in four lines
Customer
A leading B2C e-commerce company
Use Case
Supplier risk compliance, onboarding due diligence, risk scoring & evidence trails
What Changed
Automated assessments + improved data quality + a single source of truth for risk and compliance evidence
Outcomes
Faster onboarding, stronger governance, clearer evidence trails, and more confident decisions
The Challenge
The company faced a critical transition moment: their legacy, largely manual tool was being decommissioned. They needed to choose a new partner with a more robust solution—while ensuring the change would not impact business operations.
What Success Looked Like
The company's ambition was to modernise supplier risk compliance end-to-end with a user-centric, scalable platform that:
- Standardises assessments
- Provides an auditable evidence trail
- Gives leadership clear visibility of supply-chain risk
This would enable them to grow confidently and stay ahead of compliance requirements.
The Solution
The company adopted VMH (Vendor Management Hub) to introduce a consistent operating model for risk compliance as part of supplier onboarding and due diligence. VMH helped by:
- Automating assessments
- Improving data quality
- Providing a single source of truth for risk scoring and compliance evidence
The Impact
Since implementing VMH, the company highlighted benefits including:
- Materially improved speed-to-onboard while strengthening governance
- Built-in risk scoring and clearer evidence trails to support faster, more informed decisions
- Better prioritisation of mitigations
- Greater confidence in meeting legislative and policy requirements
Why Acuity
The company described the experience of working with Acuity as excellent, emphasising that Acuity was:
- Pragmatic, responsive, and collaborative
- Quick to understand their regulatory context and translate it into workable product changes
- Transparent in delivery, using an iterative approach balancing quick wins with long-term scalability
What Stood Out
Two themes the company called out:
- The usability of the platform
- The depth of discovery from the team
They noted this wasn't just an implementation—Acuity helped shape a roadmap that delivers immediate efficiency while setting them up for ongoing automation, scalability, and continuous improvement as their third-party risk management framework matures.
Customer Perspective
The challenge before VMH
The company was facing a challenge with a legacy, largely manual tool being decommissioned and needed to ensure they could select a new partner with a more robust solution without impacting business operations.
What they were looking to achieve
Their ambition was to modernise supplier risk compliance end-to-end with a user-centric, scalable platform that standardises assessments, provides an auditable evidence trail, and gives leadership clear visibility of supply-chain risk—enabling them to grow confidently and stay ahead of compliance requirements.
How VMH addressed the challenge
VMH introduced a consistent operating model for risk compliance as part of the onboarding process and due diligence by automating assessments, improving data quality, and providing a single source of truth for risk scoring and compliance evidence. This reduced manual touchpoints and improved both speed and governance.
The experience of working with Acuity
The company described the experience as excellent, noting that Acuity acted as a true partner—pragmatic, responsive, and collaborative. The team quickly understood the regulatory context, translated it into workable product changes, and kept delivery transparent through an iterative approach that balanced quick wins with long-term scalability.
What stood out most
The company highlighted two things: the usability of the platform and the depth of discovery from the team. They noted that Acuity didn't just implement a tool—they helped shape a roadmap that delivers immediate efficiency while setting the company up for ongoing automation, scalability, and continuous improvement as their risk framework matures.
The biggest benefit
The company reported materially improved speed-to-onboard while strengthening governance. Built-in risk scoring and clearer evidence trails enable faster, more informed decisions, better prioritisation of mitigations, and greater confidence in meeting legislative and policy requirements.
Would they recommend VMH?
The company confirmed they would recommend VMH, noting it combines a strong, intuitive product with a team who understand the realities of operational risk and compliance. They found it cost-effective to implement, delivering measurable efficiency quickly while providing a scalable foundation for ongoing risk management as the supply chain and regulations evolve.
Modernise supplier risk compliance—without adding complexity.
If you're replacing legacy tooling or looking to standardise supplier risk compliance, Vendor Management Hub can help you automate assessments, strengthen governance, and make faster decisions with confidence.
Acuity Risk Management helps businesses worldwide effectively manage, prioritise and report on their risks to inform strategic decision-making and build long-term resilience.
Its powerful STREAM® platform provides rapid time to value to reassure stakeholders that risks are under control and compliance is maintained with increasingly complex standards and regulations. With STREAM®, Acuity eliminates the guesswork around risk to support strategic decision-making, prioritisation of resources and justification of expenditure to maximise ROI. With customers worldwide, Acuity has proven success supporting customers in highly regulated and targeted industries such as finance, IT, telecommunications, healthcare, defence and government.