Incident management: Better incident management, fewer business disruptions

Restore business operations as efficiently and effectively as possible, minimizing the cost to the business and reducing disruption.

What does ‘good’ look like?

A good incident management program minimizes damage from events proportionate to a business’s loss tolerance. Such a program involves tracking, treating and resolving incidents, as well as learning from actual events. Cumulatively, these actions help inform the risk management process and prevent recurrences.

  • Disruption from events is minimized.
  • Losses from events are tolerable.
  • Impact and frequency of events is reduced.
  • Understanding and management of risk improves.

Datasheet

Incident management

Unforeseen incidents disrupt normal business operations and can have a long-lasting reputational and financial impact on your business. Many organizations still manage incidents through Excel spreadsheets, and consequently they lack the ability to correlate incidents with controls, risks and other events. STREAM allows for integrated incident management across the business, empowering users to react quickly and effectively when events occur and limit disruptions.

Processes and features

Here are some of the steps involved in incident management using STREAM.

log-the-incident

Log the incident

Log incidents and near-misses, record their impact and root causes, then link to risks, controls, events and actions.

report-incidents

Report incidents

Report incidents by classifying them by impact and urgency to prioritize incident management.

react-quickly

React quickly

React fast and effectively to events and leverage information to help prevent extended disruptions.

initiate-remediation

Initiate remediation

Link incidents to findings and remediation plans that can be monitored and approved.

take-collective-action

Take collective action

Raise, assign and track actions for remediation with notifications, workflow and email reminders.

track-audit-history

Review incidents

Review history of incidents and near-misses, using results to inform and improve risk management.


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