Incident management: Better incident management, fewer business disruptions
Restore business operations as efficiently and effectively as possible, minimizing the cost to the business and reducing disruption.
What does ‘good’ look like?
A good incident management program minimizes damage from events proportionate to a business’s loss tolerance. Such a program involves tracking, treating and resolving incidents, as well as learning from actual events. Cumulatively, these actions help inform the risk management process and prevent recurrences.
- Disruption from events is minimized.
- Losses from events are tolerable.
- Impact and frequency of events is reduced.
- Understanding and management of risk improves.
Datasheet
Incident management
Unforeseen incidents disrupt normal business operations and can have a long-lasting reputational and financial impact on your business. Many organizations still manage incidents through Excel spreadsheets, and consequently they lack the ability to correlate incidents with controls, risks and other events. STREAM allows for integrated incident management across the business, empowering users to react quickly and effectively when events occur and limit disruptions.
Processes and features
Here are some of the steps involved in incident management using STREAM.
Log the incident
Log incidents and near-misses, record their impact and root causes, then link to risks, controls, events and actions.
Report incidents
Report incidents by classifying them by impact and urgency to prioritize incident management.
React quickly
React fast and effectively to events and leverage information to help prevent extended disruptions.
Initiate remediation
Link incidents to findings and remediation plans that can be monitored and approved.
Take collective action
Raise, assign and track actions for remediation with notifications, workflow and email reminders.
Review incidents
Review history of incidents and near-misses, using results to inform and improve risk management.
Featured resources
Datasheet
Incident Management
Download this datasheet to understand how STREAM can help you effectively manage incidents across your business and use…
Resources
Acuity Corporate Brochure
Download the STREAM brochure to learn how we can support you with your Integrated Risk Management challenges.
Resources
Business Case
Download this business case to understand how STREAM compares to traditional, basic spreadsheets and as well as the…